退款政策

1. Eligibility Criteria
Defective or Damaged Items
If you receive a product with defects, damaged during shipping, or not as described on our website, you’re entitled to a full refund. Contact us within 7 days of receipt and provide clear visual evidence (photos or videos) of the issue.
Change of Mind
We understand preferences can shift. For unused items in original condition with intact tags and packaging, submit a refund request within 14 days of delivery. Note that customers cover return shipping costs in this case.

2. Refund Procedure
Submit a Request: Email chaofeng253@163.com with your order number, refund reason, and relevant documentation.
Review & Approval: Our team will assess your request within 2 - 3 business days. Upon approval, we’ll share the return shipping address.
Return Shipping: Ship the item back using a traceable service and ensure proper packaging to prevent transit damage.
Inspection & Processing: Once received, we’ll verify the item’s condition. If approved, expect your refund within 3 - 5 business days.
3. Refund Timing & Methods
Timing: Refunds are processed to your original payment method. Bank or payment provider policies may affect processing times, typically taking 3 - 10 business days.
Payment Methods: Credit/debit card refunds go directly to the card; third - party platform payments (e.g., PayPal) return to your platform account.
4. Non - Refundable Scenarios
Customized Products: Due to their unique nature, custom or personalized items aren’t refundable, except for manufacturing defects.
Normal Wear: Items showing signs of use post - purchase are ineligible for refunds.
Late Returns: Requests made after 7 days (defective items) or 14 days (change of mind) won’t be accepted.
5. Contact Us
For questions or assistance regarding our refund policy, email chaofeng253@163.com We’re dedicated to a fair, transparent process for your satisfaction.